Refund Policy

Last Updated: November 25, 2024

At AI Mentors, we are committed to providing exceptional AI consulting services and online courses that meet your needs. However, we understand that circumstances can change. Our refund policy ensures transparency and fairness for all customers.

Refund Policy for Online Classes

14-Day Money-Back Guarantee
If you are not completely satisfied with an online course you’ve purchased, you may request a refund within 14 days of purchase, provided the following conditions are met:

  • You have accessed less than 25% of the course content.

  • You submit your refund request within the 14-day window from the date of purchase.

How to Request a Refund
To request a refund for an online course:

  1. Email us at partner@theaimentors.com with the subject line: “Refund Request - Online Course.”

  2. Include your order number, the course name, and the reason for your request.

  3. Refunds will be processed within 7–10 business days and returned to your original payment method.

Subscription-Based Courses

  • You may cancel your subscription at any time.

  • Refunds are only available for the first payment within the initial 14-day period, provided the above conditions are met.

Refund Policy for Consulting Services

One-Time Sessions
Due to the personalized nature of consulting services, refunds are not available for one-time sessions once they are completed.

Ongoing Consulting Packages
If you’re unsatisfied after the first session of an ongoing consulting package, we offer the following options:

  1. Addressing Concerns: We will work with you to resolve any issues.

  2. Future Credit: If concerns cannot be resolved, we may offer a credit toward future sessions.

  3. Unused Sessions: Refunds for unused sessions in a prepaid package will be issued upon written request, minus:

    • The cost of completed sessions.

    • A 10% administrative fee.

How to Cancel or Reschedule Consulting Sessions

  • Rescheduling: Sessions can be rescheduled with at least 48 hours’ notice.

  • Missed Sessions: Missed sessions without notice may incur a cancellation fee of up to 50% of the session cost.

Non-Refundable Items
The following items are non-refundable:

  • Completed consulting sessions.

  • Courses or digital products where more than 25% of the content has been accessed.

  • Products or services purchased using promotional codes or as part of a special offer.

Contact Us
If you have questions about our refund policy or need assistance with your purchase, please contact us:

  • Email: partner@theaimentors.com

  • Phone: (206) 349-4075

We value your business and are committed to resolving any issues you may encounter. Thank you for choosing AI Mentors for your AI consulting and learning needs!